Hi,
I am the author of the SIW - System Information for Windows (http://www.gtopala.com).
Your product identifies SIW as security risk.
Can you clarify, please?
Thanks,
Gabriel Topala
Sent: Mon 05/26/2008 10:51 AM
Hello,
SiwIo.sys was corrected in iAVS version 080522-0
There can be some possible problem with old program version.
If you still have the problem, could you send us samples tha will help us to solve it, please?
Please be assured that avast! does not intentionally recognize other valid software as suspicious. The last thing we want to do is to cause problems for our users who are using other valid software at the same time. However, we are sure you understand that to provide maximum protection against genuine virus threats, false positive alerts can sometimes arise.
In this case, there may be some file within the other software that avast! has incorrectly identified as suspicious. If this is the case, then it is something we would like to fix.
To help us fix this problem, could you please send us the specific file that avast has identified? If it is indeed a valid file that is used by the other software, we will of course remove it from the virus database to prevent it from being reported again.
Zip this file/s under the password "virus" without quotes and send it to virus@avast.com (write false positive into the subject line, please). Or send us the link from which we would be able to determine the problem.
In the meantime, as we mentioned previously, you can stop this from being reported as a potential virus using the “Exclusion” facility within avast!
We would like to thank you for bringing this to our attention and as soon as we know exactly which file is causing the problem, we will try to remedy it as quickly as possible.
Best Regards,
Petr Bucek
Technical Support
Alwil Software a.s.
Ticket Details
===================
Ticket ID: LXF-752805
Department: Virus
Priority: Default
Status: On Hold
