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How to Cancel subscription?
#1
Exclamation 

We purchased this to do some quick inventory.. Didn't realize you would keep charging..

How do I cancel? we were just billed for it on Jan 8th and noticed the charge? can we get a refund on that charge?
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#2

FYI, my receipt isn't showing how to cancel... frustrating.. :/
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#3

(01-22-2022 10:09 PM)tgillespie Wrote:  FYI, my receipt isn't showing how to cancel... frustrating.. :/
One week before the renewal date, FastSpring (order processor) sends an email like this:
Hi %FIRST_NAME%,
We wanted to give you a heads up that your SIW Technician's Version subscription is up for renewal on %DATE%. You will be charged $19.95.
We hope you stick around! If you do not want to renew SIW Technician's Version, please follow the instructions below:
....


Please tell me your order number and I will refund your renewal order.
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#4

(01-23-2022 09:49 AM)gtopala Wrote:  
(01-22-2022 10:09 PM)tgillespie Wrote:  FYI, my receipt isn't showing how to cancel... frustrating.. :/
One week before the renewal date, FastSpring (order processor) sends an email like this:
Hi %FIRST_NAME%,
We wanted to give you a heads up that your SIW Technician's Version subscription is up for renewal on %DATE%. You will be charged $19.95.
We hope you stick around! If you do not want to renew SIW Technician's Version, please follow the instructions below:
....


Please tell me your order number and I will refund your renewal order.

Thank you! Below is the information..


Order ID: TOP220108-1317-32157B
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#5

(01-25-2022 05:33 PM)tgillespie Wrote:  
(01-23-2022 09:49 AM)gtopala Wrote:  
(01-22-2022 10:09 PM)tgillespie Wrote:  FYI, my receipt isn't showing how to cancel... frustrating.. :/
One week before the renewal date, FastSpring (order processor) sends an email like this:
Hi %FIRST_NAME%,
We wanted to give you a heads up that your SIW Technician's Version subscription is up for renewal on %DATE%. You will be charged $19.95.
We hope you stick around! If you do not want to renew SIW Technician's Version, please follow the instructions below:
....


Please tell me your order number and I will refund your renewal order.

Thank you! Below is the information..


Order ID: TOP220108-1317-32157B

[Image: refund.png]
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