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ksramer_STL3
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#1

08-16-2023, 07:16 PM
I let my annual maintenance expire.  Do I have to  purchase a new subscription?

Thank you!
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gtopala
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#2

08-16-2023, 10:01 PM
(08-16-2023 07:16 PM)ksramer_STL3 Wrote:  I let my annual maintenance expire.  Do I have to purchase a new subscription?
Thank you!

FastSpring (order processor) manages all subscriptions.
Please get in touch with them at https://fastspring.com/consumer-support/.
Thanks,
Gabriel Topala
✅ Please review Topala Software Solutions
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ksramer_STL3
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#3

08-17-2023, 09:24 PM
(08-16-2023 10:01 PM)gtopala Wrote:  
(08-16-2023 07:16 PM)ksramer_STL3 Wrote:  I let my annual maintenance expire.  Do I have to purchase a new subscription?
Thank you!

FastSpring (order processor) manages all subscriptions.
Please get in touch with them at https://fastspring.com/consumer-support/.

There is nothing on the FastSpring Consume Support site about renewing an expired subscription.
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gtopala
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#4

08-18-2023, 08:44 AM
(08-17-2023 09:24 PM)ksramer_STL3 Wrote:  
(08-16-2023 10:01 PM)gtopala Wrote:  
(08-16-2023 07:16 PM)ksramer_STL3 Wrote:  I let my annual maintenance expire.  Do I have to purchase a new subscription?
Thank you!

FastSpring (order processor) manages all subscriptions.
Please get in touch with them at https://fastspring.com/consumer-support/.

There is nothing on the FastSpring Consume Support site about renewing an expired subscription.

There is a link to https://fastspring.com/consumer-support-form/.
Please tell me your order number and I will contact FastSpring.
Thanks,
Gabriel Topala
✅ Please review Topala Software Solutions
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ksramer_STL3
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#5

08-18-2023, 09:43 AM
TOP210925-2756-75169B
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gtopala
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#6

08-18-2023, 05:09 PM
(08-18-2023 09:43 AM)ksramer_STL3 Wrote:  TOP210925-2756-75169B
You canceled your subscription on September 16th, 2022. The subscription has been deactivated on September 24th, 2022.

FastSpring's reply:

[Image: subscription-canceled.png]
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Gabriel Topala
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