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What can I do if SIW doesn't start, freezes my system, or causes a blue screen?
#1

  1. Check if you have the latest version of SIW (Help --> Check for Updates)
  2. Add siw.exe to your antivirus exclusion list.
  3. Run SIW DEBUG (32-bit or 64-bit). It automatically creates few C:\siw_debug*.* files. Please send us generated C:\siw_debug*.txt files.
  4. Check if you have the latest drivers and BIOS.
  5. Use WMI Diagnostic Utility (as Admin) to identify WMI issues. To further debug WMI problems open the "Computer Management" (compmgmt.msc), expand the "Services and Applications", right click "WMI Control" click "Properties" and view the status of the WMI.
  6. Use Driver Verifier to identify issues with Windows drivers.
  7. Save this file (siw.ini) in same directory with siw.exe, then run SIW again.
    If it works, edit siw.ini, and replace "=0" with "=1", one by one (siw.ini should have only one "=1"), until the problem occurs again.
    Then send an email mentioning which "1" is responsible.
  8. Run DXDiag, select “Save All Information” and send us the result.
  9. Run CPU-Z, select "About", "Save Report(.TXT)" and send us the result.
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#2
Hi.

In the Deifferences between versions Technicians version thre is no Install/Unistall?? Whats that mean?
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#3
(01-30-2012, 11:04 AM)obra1 Wrote: Hi.

In the Deifferences between versions Technicians version thre is no Install/Unistall?? Whats that mean?

SIW Technician's Version is a standalone utility that does not require installation; you can run it directly from an USB flash drive, from a network drive or from a domain login script.
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