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v12.4.0817 X64 Technician's Version doesn't start
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gehring_m
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#1

08-23-2022, 05:10 AM
Hi all,

I can't run the siw x64 application on any Win10 PC. Anyone else with the same issue?

Best
Marcus
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gtopala
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#2

08-23-2022, 11:08 AM
(08-23-2022 05:10 AM)gehring_m Wrote:  Hi all,

I can't run the siw x64 application on any Win10 PC. Anyone else with the same issue?

Best
Marcus

Would you please provide details? Error message, Event Viewer error, etc.

   
Thanks,
Gabriel Topala
✅ Please review Topala Software Solutions
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gehring_m
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#3

08-23-2022, 11:16 AM
(08-23-2022 11:08 AM)gtopala Wrote:  
(08-23-2022 05:10 AM)gehring_m Wrote:  Hi all,

I can't run the siw x64 application on any Win10 PC. Anyone else with the same issue?

Best
Marcus

Would you please provide details? Error message, Event Viewer error, etc.

The application doesn't show up at all.
There is no error message appearing. 
It looks like the app is running but without a GUI (see screenshot)


Attached Files Image(s)
   
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gtopala
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#4

08-23-2022, 11:30 AM
(08-23-2022 11:16 AM)gehring_m Wrote:  
(08-23-2022 11:08 AM)gtopala Wrote:  
(08-23-2022 05:10 AM)gehring_m Wrote:  Hi all,

I can't run the siw x64 application on any Win10 PC. Anyone else with the same issue?

Best
Marcus

Would you please provide details? Error message, Event Viewer error, etc.

The application doesn't show up at all.
There is no error message appearing. 
It looks like the app is running but without a GUI (see screenshot)

What happens if you kill the existing instance and run siw64.exe again?
Do you have a c:\siw_debug.txt file?
Thanks,
Gabriel Topala
✅ Please review Topala Software Solutions
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gehring_m
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#5

08-31-2022, 02:52 AM
(08-23-2022 11:30 AM)gtopala Wrote:  
(08-23-2022 11:16 AM)gehring_m Wrote:  
(08-23-2022 11:08 AM)gtopala Wrote:  
(08-23-2022 05:10 AM)gehring_m Wrote:  Hi all,

I can't run the siw x64 application on any Win10 PC. Anyone else with the same issue?

Best
Marcus

Would you please provide details? Error message, Event Viewer error, etc.

The application doesn't show up at all.
There is no error message appearing. 
It looks like the app is running but without a GUI (see screenshot)

What happens if you kill the existing instance and run siw64.exe again?
Do you have a c:\siw_debug.txt file?
First of all, sorry for answering late. Yes there is one see attachment.
(This post was last modified: 08-31-2022, 08:40 AM by gtopala.)
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gtopala
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#6

08-31-2022, 08:42 AM
Would you please execute the following steps?
  • kill the running instance
  • open a command prompt
  • run siw64.exe /debug
  • send me the updated c:\siw_debug.txt file
Thanks,
Gabriel Topala
✅ Please review Topala Software Solutions
(This post was last modified: 08-31-2022, 09:04 AM by gtopala.)
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