<![CDATA[SIW Support Forum - FAQ]]> https://www.gtopala.com/forum/ Sat, 18 Apr 2026 22:16:52 +0000 MyBB <![CDATA[I lost my registration info. Can you help me?]]> https://www.gtopala.com/forum/Thread-I-lost-my-registration-info-Can-you-help-me Mon, 04 Mar 2024 17:09:34 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-I-lost-my-registration-info-Can-you-help-me Please send us an email (please include your order number), and we will ask FastSpring (order processor) to resubmit your fulfillment email.]]> Please send us an email (please include your order number), and we will ask FastSpring (order processor) to resubmit your fulfillment email.]]> <![CDATA[How can I get the latest version of SIW?]]> https://www.gtopala.com/forum/Thread-How-can-I-get-the-latest-version-of-SIW Sat, 07 Jan 2012 15:32:30 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-How-can-I-get-the-latest-version-of-SIW https://www.gtopala.com/siw/faq.php#update]]> https://www.gtopala.com/siw/faq.php#update]]> <![CDATA[Why my antivirus X reports SIW as Y?]]> https://www.gtopala.com/forum/Thread-Why-my-antivirus-X-reports-SIW-as-Y Fri, 23 Dec 2011 01:23:18 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-Why-my-antivirus-X-reports-SIW-as-Y When an AV program flags it, we send an e-mail to have it removed.
Some do remove it, and others ignore our request.

Why Developers Hate Antiviruses

Please add https://siw64.com and https://www.gtopala.com to your Antivirus Exclusion List.
Please add siw.exe (or "C:\Program Files\SIW Home" or "C:\Program Files (x86)\SIW Home" folder) to your Antivirus Exclusion List

Links to report the False Positive:
https://www.microsoft.com/en-us/wdsi/filesubmission/
https://www.f-secure.com/en/web/labs_glo...t-a-sample
https://www.avira.com/en/analysis/submit..._medium=KB
https://www.bitdefender.com/submit/
https://symsubmit.symantec.com/]]> When an AV program flags it, we send an e-mail to have it removed.
Some do remove it, and others ignore our request.

Why Developers Hate Antiviruses

Please add https://siw64.com and https://www.gtopala.com to your Antivirus Exclusion List.
Please add siw.exe (or "C:\Program Files\SIW Home" or "C:\Program Files (x86)\SIW Home" folder) to your Antivirus Exclusion List

Links to report the False Positive:
https://www.microsoft.com/en-us/wdsi/filesubmission/
https://www.f-secure.com/en/web/labs_glo...t-a-sample
https://www.avira.com/en/analysis/submit..._medium=KB
https://www.bitdefender.com/submit/
https://symsubmit.symantec.com/]]> <![CDATA[Why does SIW show incorrect system information?]]> https://www.gtopala.com/forum/Thread-Why-does-SIW-show-incorrect-system-information Thu, 22 Dec 2011 14:02:16 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-Why-does-SIW-show-incorrect-system-information When vendors do not take the time to fill in the DMI tables properly, all applications reading DMI will indicate the same wrong information.
This is not the fault of SIW.
Please check the following link: PC Pitstop]]> When vendors do not take the time to fill in the DMI tables properly, all applications reading DMI will indicate the same wrong information.
This is not the fault of SIW.
Please check the following link: PC Pitstop]]> <![CDATA[Does SIW accept command line arguments?]]> https://www.gtopala.com/forum/Thread-Does-SIW-accept-command-line-arguments Thu, 22 Dec 2011 14:00:20 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-Does-SIW-accept-command-line-arguments Command Line Arguments page.]]> Command Line Arguments page.]]> <![CDATA[Do you have an Affiliate Program?]]> https://www.gtopala.com/forum/Thread-Do-you-have-an-Affiliate-Program Thu, 22 Dec 2011 13:58:43 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-Do-you-have-an-Affiliate-Program Affiliate Program page.]]> Affiliate Program page.]]> <![CDATA[I lost my copy of SIW. Can you help me?]]> https://www.gtopala.com/forum/Thread-I-lost-my-copy-of-SIW-Can-you-help-me Thu, 22 Dec 2011 13:57:09 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-I-lost-my-copy-of-SIW-Can-you-help-me Dropbox as a way to back up your important files (I hope that SIW is one of them)?
2GB account is free! Register Now!


If you've purchased the FastSpring's Online File Backup Protection Service you have the download link in FastSpring's fulfillment email.
If the Online File Backup Protection Service has expired send us an email (please include your order number).
[Image: online-backup.png]



If you've purchased the SWReg' Extended Download Service you have the download link in SWReg's email.
If the Extended Download Service has expired send us an email (please include your order number).
[Image: siw-extended-download.png]

Here is a snippet from SWReg Publisher Agreement]:
Quote:In the event You interfere with SWREG's offering of one or more of the Optional Offerings, Your account may be suspended or terminated at SWREG's option.
]]> Dropbox as a way to back up your important files (I hope that SIW is one of them)?
2GB account is free! Register Now!


If you've purchased the FastSpring's Online File Backup Protection Service you have the download link in FastSpring's fulfillment email.
If the Online File Backup Protection Service has expired send us an email (please include your order number).
[Image: online-backup.png]



If you've purchased the SWReg' Extended Download Service you have the download link in SWReg's email.
If the Extended Download Service has expired send us an email (please include your order number).
[Image: siw-extended-download.png]

Here is a snippet from SWReg Publisher Agreement]:
Quote:In the event You interfere with SWREG's offering of one or more of the Optional Offerings, Your account may be suspended or terminated at SWREG's option.
]]> <![CDATA[What are the differences between versions?]]> https://www.gtopala.com/forum/Thread-What-are-the-differences-between-versions Thu, 22 Dec 2011 00:59:33 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-What-are-the-differences-between-versions Differences between versions page.]]> Differences between versions page.]]> <![CDATA[What can I do if SIW doesn't start, freezes my system, or causes a blue screen?]]> https://www.gtopala.com/forum/Thread-What-can-I-do-if-SIW-doesn-t-start-freezes-my-system-or-causes-a-blue-screen Thu, 22 Dec 2011 00:59:32 +0000 gtopala]]> https://www.gtopala.com/forum/Thread-What-can-I-do-if-SIW-doesn-t-start-freezes-my-system-or-causes-a-blue-screen
  1. Check if you have the latest version of SIW (Help --> Check for Updates)
  2. Could you please check if you have a debug file called c:\siw_debug.txt? If you do, kindly send it to me.
  3. If SIW crashes:
    • Could you please check if you have a crash file %LOCALAPPDATA%\CrashDumps\siw*.exe.<ID>.dmp? If you do, kindly send it to me (you can use http://gtopala.eastus.cloudapp.azure.com/upload/)
    • Download procdump, a Microsoft/Sysinternals tool (https://docs.microsoft.com/en-us/sysinte...s/procdump), and extract it in the same folder as siw64.exe
    • Open a command prompt as administrator, then change the path to the one that contains the two executables.
    • Type: procdump64 -e -ma -t -w siw64.exe
    • If required, open another command prompt as an administrator
    • Run siw64.exe and reproduce the crash
    • Procdump should generate the dump file just at the moment of the crash (usually a *.dmp file). Please zip it and share it with me (you can use http://gtopala.eastus.cloudapp.azure.com/upload/)
  4. Save this file (siw.ini) in the same directory as siw.exe, then rerun SIW.
    If it works, edit siw.ini and replace "=0" with "=1" one by one (siw.ini should have only one "=1") until the problem occurs again.
    Then send an email mentioning which "1" is responsible.
  5. Add siw64.exe to your antivirus exclusion list.
  6. Use WMI Diagnostic Utility (as Admin) to identify WMI issues. To further debug WMI problems, open the "Computer Management" (compmgmt.msc), expand the "Services and Applications," right-click "WMI Control", click "Properties," and view the status of the WMI.
  7. Use Driver Verifier to identify issues with Windows drivers.
  8. Run DXDiag, select "Save All Information," and send us the result.
  9. Run the latest version of CPU-Z, select "About", "Save Report(.TXT)", and send us the result.
  10. Run SIW without CPUID SDK. From a command prompt, run: siw64 /nosdk
]]>
  1. Check if you have the latest version of SIW (Help --> Check for Updates)
  2. Could you please check if you have a debug file called c:\siw_debug.txt? If you do, kindly send it to me.
  3. If SIW crashes:
    • Could you please check if you have a crash file %LOCALAPPDATA%\CrashDumps\siw*.exe.<ID>.dmp? If you do, kindly send it to me (you can use http://gtopala.eastus.cloudapp.azure.com/upload/)
    • Download procdump, a Microsoft/Sysinternals tool (https://docs.microsoft.com/en-us/sysinte...s/procdump), and extract it in the same folder as siw64.exe
    • Open a command prompt as administrator, then change the path to the one that contains the two executables.
    • Type: procdump64 -e -ma -t -w siw64.exe
    • If required, open another command prompt as an administrator
    • Run siw64.exe and reproduce the crash
    • Procdump should generate the dump file just at the moment of the crash (usually a *.dmp file). Please zip it and share it with me (you can use http://gtopala.eastus.cloudapp.azure.com/upload/)
  4. Save this file (siw.ini) in the same directory as siw.exe, then rerun SIW.
    If it works, edit siw.ini and replace "=0" with "=1" one by one (siw.ini should have only one "=1") until the problem occurs again.
    Then send an email mentioning which "1" is responsible.
  5. Add siw64.exe to your antivirus exclusion list.
  6. Use WMI Diagnostic Utility (as Admin) to identify WMI issues. To further debug WMI problems, open the "Computer Management" (compmgmt.msc), expand the "Services and Applications," right-click "WMI Control", click "Properties," and view the status of the WMI.
  7. Use Driver Verifier to identify issues with Windows drivers.
  8. Run DXDiag, select "Save All Information," and send us the result.
  9. Run the latest version of CPU-Z, select "About", "Save Report(.TXT)", and send us the result.
  10. Run SIW without CPUID SDK. From a command prompt, run: siw64 /nosdk
]]>